- Cell Phone Repair
Implementing the Project
Improving User Flow
A nice feature proposed by the website Product Manager was a ‘Book a Repair’ button. The idea behind this element was to provide a visitor with a simple tool to guide through the purchase funnel. We developed, designed and integrated Book a Repair placed on the homepage next to the Company logo and the further back- and front-end functionality triggered by that key. The button initiates the following steps:
1. Select Repair: you select the repair type for a chosen device and its make.
2. Select Service: you specify what the service exactly is, data restoring, phone configuration or something else.
3. Confirm appointment.
We elaborated all the internal filling and logic including the icons’ design and coded every step from scratch.
Separate Dashboards for Partners and Branches
Although the website is implemented on a single-seller CS-Cart version, the requested functionality included specific dashboards for partners of the Mobile Bitz brand and their stores (aka branches) to tackle payment issues, track performance (sales reports with statistics) and orders. The client may decide to pay directly to the owner or to pay to a local branch. If the owner gets the payment he owes that amount to the branch. If the branch takes the money, he shares the commission with the owner. We designed and implemented the dashboards for partners and branches to manage these payment issues.
In addition, we expanded the dashboards with performance tracking like sales reports, order tracking to see jobs to be done and the ability to mention a landing page for repairers. Branch landing pages work better for search engine ranking and attract more traffic to the website. This is good for SEO. As for usability and brand awareness, a separate branch portfolio with photos and extra information makes it easier for a customer to remember the store and find its brick-and-mortar location.
We upgraded the store and safely transferred all the customized (including both the Simtech Development and the third party ones) add-ons. We kept all the functionality of the previous version and adopted all modifications for the refreshed version. After upgrading the test store we actualized that version with the new information (orders and customers) appeared during the upgrading process and transferred all changes to the actual store.
We provided the client with our AWS cloud hosting service to ensure the website even faster and safer operation monitored by our DevOps engineers day and night.